Website owner:  James Miller

[ Home ] [ Up ] [ Info ] [ Mail ]

How to deal with people

   The following are capsulized rules for dealing with people 
   taken from "How to Win Friends and Influence People" by Dale 
   Carnegie.  For more detail see the book.

   Six ways to make people like you

      1. Become genuinely interested in other people.
      2. Smile.
      3. Remember that a man's name is to him the sweetest and 
          most important sound in the English language.
      4. Be a good listener.  Encourage others to talk about 
      5. Talk in terms of the other man's interest.
      6. Treat people with courtesy and respect.  Have regard for 
          their feelings.  Treat them well.

   Twelve ways to win people to your way of thinking

      1. Avoid argument.  The only way to get the best of an 
          argument is to avoid it.  
      2. Show respect for the other man's opinions.  Never tell a 
          man he is wrong.
      3. If you are wrong, admit it quickly and emphatically. 
      4. Begin in a friendly way.
      5. Get the other person saying "yes, yes" immediately.
      6. Let the other person do a great deal of the talking.
      7. Let the other person feel that the idea is his.
      8. Try honestly to see things from the other person's point 
          of view.
      9. Be sympathetic with the other person's ideas and desires.
     10. Appeal to the nobler motives.
     11. Dramatize your ideas.
     12. Throw down a challenge.

   Nine ways to change people without giving offence or arousing 

      1. Begin with praise and honest appreciation.
      2. Call attention to other people's mistakes indirectly.
      3. Talk about your own mistakes before criticizing the other 
      4. Ask questions instead of giving direct orders.
      5. Let the other person save his face.
      6. Praise the slightest improvement and praise every 
          improvement.  Be "hearty in your approbation and lavish 
          in your praise."
      7. Give the other person a fine reputation to live up to.
      8. Use encouragement.  Make the fault seem easy to correct.
      9. Make the other person happy about doing the thing you 

   Six rules for making your home life happier

      1. Don't nag.
      2. Don't try to make your partner over.
      3. Don't critize.
      4. Give honest appreciation.
      5. Pay little attentions.
      6. Be courteous.

   Feb 2005

[ Home ] [ Up ] [ Info ] [ Mail ]